FAQ
Frequently Asked Questions
What is VIBE pricing plan?
Currently, VIBE is free for all users. We don't have plan for VIBE paid pricing plan in the near future
How Do I Get The Feed ID?
You can get the feed ID in several ways. Choose the option that works best for you.
Option 1: In The Feed Listing
Step 1: In the Feed listing, hover on the feed that you want to get the feed ID
Step 2: Click on the icon next to the feed ID to copy it
Option 2: In The Feed Settings
Step 1: In the Feed listing, click on the feed that you want to get the feed ID
Step 2: In the Feed settings, scroll down to feed ID
Step 3: Click on the clipboard icon next to the feed ID to copy it
Option 3: In The Install Feed Modal
Step 1: In the Feed listing, click on the feed that you want to get the feed ID
Step 2: In the Feed settings, click on the “Install feed" button on the top right
Step 3: In Install feed modal, click on the clipboard icon next to the Feed ID to copy it
Why Can’t I See Tagged Products On My Instagram Page? I Tagged Products In Vibe App.
VIBE helps you to create Instagram feeds with tagged products, you then can add the feeds on your Shopify store. The app only works within Shopify, it doesn’t help you add products to your Instagram page.
How Do I Get Posts From My Instagram Account?
You need to make sure that you have connected VIBE with your Instagram account. Check the connection by accessing the Preferences > Instagram connection.
After that, go to Instagram feeds > Add Instagram feed > Select the account and click the “Add post” button. Remember to hit the “Save" button to save the feed.
How Do I Tag Products In Posts?
To tag the products into a post, you just need to follow these simple steps:
Step 1: In Feed settings > hover on the post you want to tag products > Click on the “Tag products" button
Step 2: Click anywhere on the image to start adding products
Step 3: Search and select the product you want to add. You can add more products for your needs
Step 4: Hit “Close" button to close the popup
Step 5: Click “Save" to save and apply the changes in live view.
Why Do My Reels Sometimes Don’t Autoplay?
Web browsers are moving towards stricter autoplay policies to improve user experience, which is out of our control. Below are the autoplay policies of different browsers:
- Autoplay Policies in Google Chrome: Muted autoplay videos are allowed. Autoplay with sound is allowed if: the user has interacted with the site; on desktop, if they have previously played a video with sound on the site, or; on mobile, if the user has added the site to their home screen.
- Autoplay Policies in Safari: Muted autoplay videos are allowed. Muted videos will not play if they are no longer on screen
- Autoplay Policies in Microsoft Edge
This can be enabled/disabled by the user. Go to Settings > “...” > Settings > Cookies & Site Permissions - Find Media Autoplay - Restrictions > "Control whether audio and video on websites are automatically played":
Autoplay Policies for Mobile Devices
Whether a video will auto-play on mobile depends on the device on which the page is being viewed. Most mobile browsers disable video autoplay to preserve bandwidth & battery and to prevent performance issues.
How Do I Hide The Plus Icon At The Bottom Of The Feed?
For Store Using Theme Os 2.0
You can hide the plus icon by unchecking the “Show “load more” button" option in the Theme Customize > VIBE feed block:
For Store Using Vintage Theme Or Page Builders:
You can hide it by unchecking the “Show “Load more” button” option in the Instagram feed > Feed settings > “Install feed” button > For vintage theme and page builders:
For PageFly Users
You can hide it by selecting None in Loading more in the Page editor > VIBE Instagram feed element > General tab:
Updated on: 24/04/2025
Thank you!