The Preferences page allows you to customize your settings and preferences for your VIBE account linked to your online store.

Here's a breakdown of what you'll find on this page:

Account

Instagram connections

Pop-ups

Account

The Account page lets you manage your subscription, data privacy, and app uninstallation settings.

To access Account Settings, you need to access VIBE app > Preference > Account.

What Is On VIBE Account Settings

Data Privacy

In Data privacy, you can set up cookies you want VIBE to use.

Click on the “Manage cookie" button to open the setting modal. There are 3 different types of cookies:

Essential cookies: Cookies required to log in to the VIBE app from Shopify

Functional cookies: Cookies used for features like live chat support

Optimization cookies: Cookies used for UI optimization based on user behavior

App Uninstallation

In this section, you can choose to uninstall VIBE and the data of the app.

Instagram Connections

After connecting to your Instagram account, VIBE can access all information (including non-public data) on these accounts. For Business Instagram accounts, data will be displayed in your store for 60 days. If you find your Instagram connection suddenly expires, it is mandatory to reconnect after these periods to ensure full content display.

After your account connection has expired, if you wish to display posts, you must reconnect your accounts to continue using them with VIBE. This is based on Facebook and Instagram policy.

We will send two email reminders before the expiration date (3 days and 12 hours prior) to ensure you remember to refresh your account.

How To Connect

Facebook Business Accounts

To connect your Instagram business account, you need to connect it via Facebook business account, click on Add account, and start to log in Facebook business account.

Please note that your Instagram account must be linked to a Facebook page following this guide.

Afterward, you need to select the IG account and FB page you wish to link for using VIBE. After connecting, you can see the status: Active or Expired and the time left so you can check what time you will need to reconnect the account. To refresh the connection, hit Refresh.

If you don't want to connect with this account anymore, click on Disconnect.

Please keep in mind that if you disconnect the account, all feeds using this account as their source will appear empty.

Instagram Professional Accounts

There are 2 types of Instagram Professional accounts: Business and Creator. If you are using an Instagram Business account, you can continue to connect to VIBE and use VIBE as normal. If you are using a Personal Instagram account, you will need to switch the status of the account to Professional status, either Business or Creator. For more information about switching the status of your account, please refer to this post by Instagram.

To connect to your Instagram account, ensure you grant us access to your Content to retrieve your Instagram data.

Similar to Facebook Business accounts, you can check the connection status after connecting. You also can refresh the connection to the account by hitting the Refresh button or clicking on Disconnect to remove the connection.

Note:

The connection will need to be refreshed every 60 days.

If you disconnect the account, all feeds using this account as their source will appear empty.

Frequently Asked Questions

What happens if I remove VIBE from Facebook / Instagram integrations?

If you remove VIBE from Facebook or Instagram integrations, all images/reels may malfunction after a few days.

What happens if the account connection expires?

According to Facebook policy, the access will expire after 60 days for business accounts. After expiration, the feed will no longer function and will not display content.

Updated on: 16/04/2025