Subscriptions page

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About Subscription Page

On this page, you can view an overview of all customer subscriptions and delve into detailed information about individual subscriptions.

Access Subscription Page

On the QuickSub Dashboard > Choose the Subscription in the left menu.

What Is On Subscription Page?

In this section, you will find a comprehensive list of all your subscriptions. You can view detailed information for each subscription, including:

• Subscription ID
  
• Customer details
  
• Current status
  
• Delivery interval
  
• Billing interval
  
• Next order date
  
• Subtotal amount

There is a search icon that allows you to find your Subscription on the right corner

Also, there is a sort icon you can click on that will help you sort the subscription in accordance to:

• Status (Active/ Draft)
  
• Created day (Oldest first/ Newest first)
  
• Next order

You can filter the search bar in order to find the subscription you want. The filter include “Active” and “Canceled”:

• Active subscription search:

• Canceled subscription search:

When you have found your desired subscription, you can actually click on the subscription to further examine it:

In this page, you will see the information of:

• Subscription general info
  
• Products
  
• Order history
  
• Customer information
  
• Payment method

If you want to cancel a subscription, inside the subscription page, you can hit the “Cancel” button on the right corner.

You can also select a specific subscription on the main subscription page to cancel the subscription.

Please note: You can also have the option of bulk delete, it means that you can select more than just 1 subscription at a time.

Viewing Subscription List

In the Customer Portal, customers can easily view their list of subscriptions, where they can search, filter, and sort the displayed items.

Viewing Subscription Details And Schedules

Details Tab

Customers can click to the Subscription to view the subscription details. The details available are similar to what you see in QuickSub app, providing a comprehensive view of each subscription. Learn more at “How to manage subscriptions in Admin Portal".

Schedules Tab

On Schedules Tab, you can view the list of five future orders in the subscription details. This list is displayed in the order of billing date from nearest to farthest.

Editing Subscriptions

Updates made by the customer in the Customer Portal will be synchronised with your view, and vice versa.

Cancel/Pause/Resume Subscription

Cancel/ Pause Subscription

These buttons are displayed only if you have enabled the Edit Subscription Status feature in the Customer Portal of QuickSub app.

When customers click Cancel/Pause their Subscription, it will show a popup asking the customers the reasons why they decide to cancel/pause. These pop ups will be enabled in the Admin Portal from Shopify Admin Page. Learn more at “How to manage cancellation and pause flow”.

Resume Subscription

After Pause/Cancel Subscription, if customer wants to recontinue the subscription, they simply choose “Resume” button to resume the subscription.

Skip/Reschedule Billing Attempts

These options are available when you have enabled the Edit Future Billing Attempts feature in the Customer Portal of QuickSub app.

Edit Products

This button appears when you have enabled the Edit Subscription Items feature in the Customer Portal of QuickSub app.

Edit Shipping Address

Customers can update their shipping information directly in the portal.

Edit Order Note

Customers can input the note for the order in the Subscription.

Update Payment Method

Customers will receive an email with a link guiding them on how to update their payment method.

Subscription Policy

Customers can see the number of payments which are required to cancel subscriptions and the number of payments until they are automatically cancelled.

More Payments Required To Cancel

This is the number of the successful payments required before customers can cancel their subscription.

For example, when you enable the cancellation policy and set the number of successful payments in the selling plan is 5, and you have already had 4 recurring successful payments, so more payments required to cancel the subscription is 1.

More Payments Until Automatic Expiration

This is the number of the successful payments required before the subscription is automatically cancelled.

For example, when you enable the automatic expiration and set the number of cycles in the selling plan is 6, and you have already had 4 recurring successful payments, so more payments until automatic expiration is 2.

Please be noted that recurring successful payments will be shown in Billing history.

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Updated on: 18/04/2025