Why my new Instagram posts not show on the storefront?
There are some reasons your new post on Instagram not showing in the feed:
Your account access has been expired or removed
The auto-sync feature is disabled
Not met the auto-update schedule (it's not time for posts to be synced according to the automatic schedule)
If you receive these messages on the Dashboard or Feed settings meaning that there's a connection issue with your Instagram account. You can check the status by heading over to Preferences > Instagram connections
According to Instagram's regulations, the account access will expire after 60 days and may affect non-public content, but old posts in public status that are being exploited will still be displayed normally, except for non-public content and new posts.
You will need to hit Refresh to update the status
When the user removes VIBE from the list of Business Integrations/Apps from Instagram, this message will appear, the feeds using this source with public data are still displayed normally according to Instagram's policy, except for non-public content and new posts.
You will need to hit Refresh to update the status
If you check the “Auto-update recent posts", new posts will automatically be synced to live feeds every fixed hour.
Note: You can shorten the waiting time by upgrading the plan.
You may also want to check if your feeds meet the auto-update schedule or not. The feeds will be synced based on the waiting time.
Your account access has been expired or removed
The auto-sync feature is disabled
Not met the auto-update schedule (it's not time for posts to be synced according to the automatic schedule)
1. Your account access has been expired or removed
If you receive these messages on the Dashboard or Feed settings meaning that there's a connection issue with your Instagram account. You can check the status by heading over to Preferences > Instagram connections
Account expired
According to Instagram's regulations, the account access will expire after 60 days and may affect non-public content, but old posts in public status that are being exploited will still be displayed normally, except for non-public content and new posts.
You will need to hit Refresh to update the status
Account removed
When the user removes VIBE from the list of Business Integrations/Apps from Instagram, this message will appear, the feeds using this source with public data are still displayed normally according to Instagram's policy, except for non-public content and new posts.
You will need to hit Refresh to update the status
2. The auto-update feature is disabled
If you check the “Auto-update recent posts", new posts will automatically be synced to live feeds every fixed hour.
Note: You can shorten the waiting time by upgrading the plan.
3. Not met the auto update schedule
You may also want to check if your feeds meet the auto-update schedule or not. The feeds will be synced based on the waiting time.
Updated on: 08/11/2023
Thank you!